Privacy Policy

Last updated: July 16, 2025

1. Introduction

Welcome to RentJelly ("we," "our," "us"). We are committed to protecting your privacy and the privacy of your tenants. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered property management services.

RentJelly provides property management software that helps landlords and property managers automate rent collection, maintenance coordination, lease management, and tenant communication. We understand the sensitive nature of property management data and are committed to maintaining the highest standards of data protection.

2. Information We Collect

2.1 Personal Information

We may collect personal information from you such as:

Name, email address, phone number, and mailing address
Payment information and billing details
Property information including addresses, rental rates, and lease terms
Tenant information that you input into our system
Communication records and support interactions
Account credentials and authentication information

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

Device information, IP address, and browser type
Usage patterns and feature interactions
Log files and system performance data
Cookies and similar tracking technologies

2.3 AI and Machine Learning Data

Our AI-powered features may process:

Document images and text for automated bill processing
Communication patterns for tenant messaging optimization
Maintenance request data for predictive analytics
Financial data for automated categorization and reporting

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our property management services
Process rent payments and financial transactions
Facilitate communication between landlords and tenants
Generate reports and analytics for property management
Improve our AI algorithms and service quality
Send service-related announcements and updates
Provide customer support and technical assistance
Comply with legal obligations and prevent fraud

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties, except as described below:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support. These parties are bound by confidentiality agreements and may only use your information for the specific services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

5. SMS and Mobile Communication Policy

We value your privacy regarding SMS and mobile communications:

We use mobile numbers to send rent reminders, maintenance updates, and service notifications
You can opt out of SMS communications at any time by replying STOP
We do not share mobile information with third parties for marketing purposes
Message and data rates may apply based on your mobile carrier

6. Data Security

We implement comprehensive security measures to protect your information:

End-to-end encryption for sensitive data transmission
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Secure cloud infrastructure with industry-standard protections
Regular data backups and disaster recovery procedures

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Property and tenant data may be retained for up to 7 years after account closure for legal and tax purposes, unless you request earlier deletion where legally permissible.

8. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information
Export your data in a portable format
Opt out of marketing communications
Request information about how your data is processed
File a complaint with relevant data protection authorities

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized features. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

11. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, need to exercise your rights, or have concerns about how we handle your information, please contact us at:

This Privacy Policy is effective as of the date listed above and applies to all information collected by RentJelly.